Questions Often Asked

Image by Eduardo Goody

​How Do I Place An Order?

 

You can place an order directly through my web shop or contact me directly about custom orders via the contact me page 

 

What are the Payment and Shipping options

 

Shop payments are accepted by Paypal and credit cards - all items will be shipped within 3-5 days unless otherwise stated or agreed prior to sale

 

​​What is our Returns & Refunds policy

I gladly accept returns, exchanges and cancellations under the below conditions:

  • Contact me within 7 days of delivery

  • Return items within 14 days of delivery

  • Request a cancellation within 12 hours of purchase

Items must be returned in their original condition, unworn in the original packaging.

Return postage costs are the responsibility of the buyer unless the item is faulty or has been damaged in transit.

Refunds will be processed once the item is received back and using a postal service with proof of delivery is recommended. 

custom or personalised orders

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders

How Do We Pack Orders 

 

I pride myself on being environmentally conscious, so all packaging for Disco Balls and Dandelions items is recyclable and eco-friendly with 25% of all sales from my little shop donated to worthy UK conservation projects.

I source all of Disco Balls and Dandelions packing materials from reputable companies and is either recyclable or biodegradable to the environment 

eco-packaging