Questions Often Asked

discoballsanddandelions.com

​How Do I Place An Order?

 

You can place an order directly through my web shop or contact me directly about custom orders via the contact me page 

 

Payment and Shipping

 

Payment is accepted by Paypal - all items will be shipped within 3-5 days unless otherwise stated or agreed prior to sale

 

 

​​Returns & Refunds

DiscoBalls and Dandelions Policies

 

Returns & exchanges

 

I gladly accept returns, exchanges and cancellations

Contact me within: 7 days of delivery

Return items back within: 14 days of delivery

Request a cancellation within:  12 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

 

Returns and exchange details

 Items must be returned in their original condition, unworn in the original packaging.

Return postage costs are the responsibility of the buyer unless the item is faulty or has been damaged in transit.

Refunds will be processed once the item is received back and using a postal service with proof of delivery is recommended. 

How Do We Pack Orders 

 

I pride myself on being environmentally conscious, so all packaging for Disco Balls and Dandelions items is recyclable and eco-friendly with 25% of all sales from my little shop donated to worthy UK conservation projects.

I source all of Disco Balls and Dandelions packing materials from reputable companies and is either recyclable or biodegradable to the environment 

Discoballsanddandelion.com Packaging

Our Privacy Policy

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Wix uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use.

 

This website is hosted on the Wix platform please check the links below 

https://www.wix.com/about/privacy