Questions Often Asked
You can place an order directly through my web shop or contact me directly about custom orders via the contact me page
Payment and Shipping
Payment is accepted by Paypal - all items will be shipped within 3-5 days unless otherwise stated or agreed prior to sale
Returns & Refunds
DiscoBalls and Dandelions Policies
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 7 days of delivery
Return items back within: 14 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Returns and exchange details
Items must be returned in their original condition, unworn in the original packaging.
Return postage costs are the responsibility of the buyer unless the item is faulty or has been damaged in transit.
Refunds will be processed once the item is received back and using a postal service with proof of delivery is recommended.
I pride myself on being environmentally conscious, so all packaging for Disco Balls and Dandelions items is recyclable and eco-friendly with 25% of all sales from my little shop donated to worthy UK conservation projects.
I source all of Disco Balls and Dandelions packing materials from reputable companies and is either recyclable or biodegradable to the environment