Questions Often Asked

Image by Eduardo Goody

​How Do I Place An Order?

 

You can place an order directly through my web shop or contact me directly about custom orders via the contact me page 

 

Payment and Shipping

 

Payment is accepted by Paypal - all items will be shipped within 3-5 days unless otherwise stated or agreed prior to sale

 

 

​​Returns & Refunds

DiscoBalls and Dandelions Policies

 

Returns & exchanges

 

I gladly accept returns, exchanges and cancellations

Contact me within: 7 days of delivery

Return items back within: 14 days of delivery

Request a cancellation within:  12 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

 

Returns and exchange details

 Items must be returned in their original condition, unworn in the original packaging.

Return postage costs are the responsibility of the buyer unless the item is faulty or has been damaged in transit.

Refunds will be processed once the item is received back and using a postal service with proof of delivery is recommended. 

How Do We Pack Orders 

 

I pride myself on being environmentally conscious, so all packaging for Disco Balls and Dandelions items is recyclable and eco-friendly with 25% of all sales from my little shop donated to worthy UK conservation projects.

I source all of Disco Balls and Dandelions packing materials from reputable companies and is either recyclable or biodegradable to the environment 

eco-packaging